SHIPPING and RETURNS
SHIPPING POLICY
Delivery Locations
Cactus Camping make deliveries Australia-wide only.
Delivery Charges on Orders
Postage will be calculated at checkout and will be sent to you by our selected freight option.
PLEASE NOTE: We reserve the right to charge additional shipping charges for heavy or bulky items, or to remote locations; if this applies, we will contact you to provide a quote and obtain your approval and payment before finalising and shipping your order.
Processing Your Order
If you selected Standard Post as your delivery method, your order can be delivered to PO Boxes or Post Offices. If you select another courier option, a PO Box delivery is not available.
If your delivery address is a Parcel Locker, Standard Post or Australia Post Express Post are the only delivery methods available to you.
Due to the freight company’s policies surrounding COVID-19 and contactless delivery, signature on delivery is not available at this time. If you are not at home at the time of delivery, the freight company will endeavour to leave your package in a safe place. Cactus Camping will not be held responsible for packages that go missing if no-one is home at the time of delivery.
If you choose to have your order left when you are not at home, the responsibility is yours, but contact us immediately to discuss and we may be able to assist. If you provide clear written delivery instructions, we will do our absolute best to have them followed.
Delivery is between Monday and Friday, excluding public holidays.
Order Confirmation
As soon as you place your order you will receive an order confirmation e-mail from Cactus Camping to confirm that we have received your order in our system and your chosen payment method has been accepted. Please keep this e-mail as proof of your purchase.
If your items are on backorder or unavailable, we will reach out to you via e-mail or phone to discuss the options available to you.
Delivery Despatch
Orders are usually dispatched within 1-3 business day. We endeavour to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location, it can range from 2-14 business days (delivery to WA addresses may exceed this timeframe).
Tracking Orders
All orders delivered within Australia automatically have tracking. If your order has not arrived within 2 business days of expected delivery, please contact us at sales@cactuscamping.com.au for assistance in tracking your order.
PLEASE NOTE: Cactus Camping cannot be held liable for items not arriving within a certain timeframe.
As soon as the item has been shipped, we will provide you with a tracking number via email. You can then use this number to track your package online. If you do not receive this email, please contact us at sales@cactuscamping.com.au.
Delivery Receipt
IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item, DO NOT OPEN IT. We will not accept any returns or provide refunds for items that have been opened, tampered with, or not in their original condition.
If you receive a damaged item, please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged. For example, email us images of the damaged item at sales@cactuscamping.com.au.
Unattended Delivery Addresses
Deliveries are generally made Monday to Friday, 9am to 5pm. As such we recommend you use a business address or an address where you, or someone you designate, will be available to receive your delivery.
Some of our couriers may require a signature from you on delivery. If you are not home at the time of delivery, the courier may leave a card with collection details. Should nobody be available to accept delivery, the item will be left at your address or may be kept with the courier and a redelivery fee may be incurred at your expense. Please note this is at their discretion.
Please feel free to contact us should you want to make alternate arrangements for delivery. We are flexible and here to help.
Prices & Payments
All prices on the website are in Australian dollars and are inclusive of GST. Prices are subject to change without notice.
RETURN POLICY
Return Eligibility
At Cactus Camping, we stand by the quality of every product we offer. If, for any reason, you are not completely satisfied with your Cactus Camping purchase, we're here to help with our Return Policy.
If you find yourself less than fully satisfied, you may be eligible for a return and refund under the following conditions:
You have up to 30 days from the date of your order to request a return.
The returned items must be in their original, unused condition, and in their original packaging.
Returns do not cover products with defects resulting from misuse, abuse, or physical damage.
Return Shipping Costs
The responsibility for return shipping costs falls on the customer. Please be aware that we cannot be held liable for goods lost or damaged during the return process. To ensure your peace of mind, we recommend registering and insuring the product you are returning.
Initiating a Return
To initiate a return, simply send an email to sales@cactuscamping.com. Our dedicated team will assist you in the return process and provide you with the necessary instructions.
Refund Processing
We strive to process returns promptly, typically within 48 hours of receiving the returned item. Your refund will be issued through the same payment method you used for your purchase. We will notify you by email once the refund has been processed.